Elicitation Skills

• Learn how to gain trust during a conversation within 30 seconds!

• Adopt a structure before calls or meetings to maximize what you can learn.

• Heighten sensitivity to the other person’s motivation and needs.

• Confidently direct conversation back to your collection objectives.

• Elicitation techniques that promote sharing regardless of culture.

 

Reading the Body and the Voice

• Learn how to guide conversation by reading the other person’s body language or tone.

• Learn when to change your tone or body language accordingly.

• Learn how to encourage sharing (or not) based on your body language.

 

Exercises to stimulate learning throughout! 

You will role play to try out elicitation techniques. We develop realistic scenarios using your business challenges. 

 

Attendee Reactions: “How did this training benefit you?”

“I will incorporate the elicitation structure and body reading skills to collect better information while talking to people over the telephone or in-person.”

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“Thank you for the great workshop yesterday on CI. I learned some new elicitation techniques and names for things I have been practicing so it was very reinforcing. You are a delightful, pleasant, insightful, and genuine speaker! You didn’t even have to talk loudly to get our attention.”